Refund policy


At Fixora, customer satisfaction is at the heart of everything we create. We take pride in delivering premium fragrances, and we want you to feel confident with every purchase.

14-Day Return & Exchange Window

We offer a 14-day return and exchange policy from the date your order is delivered. If you’re not completely satisfied, you may request a return or exchange within this period.

Eligibility for Returns

To qualify for a return or exchange:

  • The product must be mostly unused, with at least 90% of the original content remaining

  • The item should be returned in its original packaging and condition

Processing Time

All return and exchange requests are handled efficiently and are typically processed within 3 to 5 working days after approval.

Shipping & Delivery Charges

  • Original delivery charges are non-refundable

  • Customers are responsible for shipping costs for exchanges

Damaged or Incorrect Orders

If you receive a product that is:

  • Damaged

  • Leaking

  • Incorrect

Fixora will take full responsibility and cover all return and exchange delivery charges.

Need Assistance?

For any return or exchange requests, please contact our support team with your order details. We’re here to ensure a smooth and hassle-free experience.